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Pre-Sales Support

1

Technical Consultation

Needs analysis,Tech evaluation
Detailed product features and specifications
Personalized recommendations based on your needs
Technical proposal,quoting

2

Integrated Application Solutions

We offer integrated application solutions for your demand for the entire production line
Free tailored solution design
Free 2D/3D drawings and cost estimates

3

Sample Testing

Test samples in our facility, share results and make sure the product is perfect fit for your needs

Order Process

1

Order Verification

Confirm all order details (specifications, quantities, delivery dates)
Standard contract template provided

2

Production Updates

Weekly production progress photos
Video updates from workshop

3

Shipping Options

Choose sea/air shipping
Customs clearance assistance

After-Sales Care

1

Installation Support

Free video installation guides or on-site setup
Chinese/english instruction manuals

2

Training Programs

Free online or on-site training sessions
Regular maintenance reminders

3

Repair Services

1-year free warranty
24-hour response guarantee for emergencies

Deliver integrated application solutions

Inquiry

faq

Q: Payment methods?

A: T/T50% as deposit, 50% balance before shipment
We send product photos and videos for approval before final payment

Q: shipping options?

A: multiple choices
Factory pick up(EXW)
Port delivery(FOB/CIF)
Door to door service(DDU)

Q:Delivery time?

A: After receiving deposit
Standard products: 5-15 working days.
Custom products: 15-25 days.
Integrated solutions:30-60 days
Rush service available.
Exact timeline confirmed when ordering

Q: Quality check before delivery?

A: Three-step quality control
Material inspection
Equipment operation test
Full inspection before shipping

Q: How ensure long-term partnerships?

A: We guarantee:
Competitive pricing
Dedicated support(whatsApp/email/phone)
Free replacement for quality issues
1-year warranty on all equipment
Regular service check-ins
Lifetime support

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